Got some basic or complex questions? Let us help you with that homework!
The 101 Basics:
What is your turnaround time? When will my order ship?
Here at Nerd Under The Stairs, everything is handmade! Typically we try to get your orders out within our standard turnaround time of 7 business days (excluding weekends and holidays). Because of the handmade nature of all of our products, sometimes they might need a little extra love and care to finish. If your order is delayed for any reason, we will automatically upgrade your shipping to Priority for free!
How long does shipping take?
We use First Class Mail shipping with USPS. This typically takes 4-8 business days. We also include tracking for your order so you can keep an eye out for your highly anticipated #NUTSmerch! You can find your tracking number on your receipt.
Can I pay to rush my order?
We totally understand if you need that nerdy goodness NOW. If you need to rush your order for any reason at all, please CONTACT US FIRST. Usually we can try to accommodate your request asap, but sometimes we might have a build up of current orders that would not let that happen. In those cases, it's a $10 surcharge to get a fast pass to the front of our production line. We will set up a special invoice just for you though, so PLEASE contact us first before ordering!
I never received my order?
First off, that sucks and we are truly sorry! We'll both need to double check our tracking numbers and the shipping address provided to make sure we're all on the same page. Afterwards, we'll do what we can to track down your order. If it is super lost, you'll have the option to have a replacement sent out or get a refund. We'll only replace once though, and if it gets lost again it will be up to you to vanquish the dragon who is eating your packages en route to your delivery, or confront your local post office for their crimes against nerdy merchandise!
What material are your shirts?
Most of our shirts are made with 100% cotton. A couple of them are not though and we will state the material used in the bullet point description on the product page. We carry the following brands: Fruit of the Loom, Anvil, Rabbit Skins, Bella + Canvas, Next Level, Laughing Giraffe and Athletic Sport.
How do I care for my t-shirt?
Our shirts are easy peasy and only require them to be turned inside out, washed in cool water with other like colors and tumble dry low. You should not use bleach or other harsh chemicals with our shirts. If you need to iron, we recommend turning inside out and ironing briefly on the back side of the design.
Are your mugs dishwasher and microwave safe?
YES! We love to offer sublimated mugs that are safe for home dishwashers and microwaves! You can enjoy any beverage at any temperature in your nerdy mug.
What type of vinly do you use for decals?
All of our decals are made with Oracal 651 permanent outdoor vinyl. They guarantee 6-8 years of outdoor use or 10 years indoor!
The PHD thesis:
What type of ink do you use for your shirts?
For our screen printed shirts we use water based inks! This means they are Eco-friendly and help us lower our carbon footprint!
The shirt I'm looking at says vinyl?
Some of our shirts are made with heat transfer vinyl. We use only the best brands and heat press them so that they are permanently adhered. Our vinyl brands guarantee long lasting wear that sometimes outlive the material of the shirt!